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TERMS and CONDITIONS
 

This " Terms and Conditions" is an agreement of Et - Pumpkin Adventure Travel with all clients and local government. It can be changed any time without any notice to meet the local policies or any reasons from Et - Pumpkin. Therefore, it is your responsibility to check it regularly to update information in case there is any change.

 

Contact us:

Et - Pumpkin Adventure Travel


Add: No 89 Ma May st, Hoan Kiem dist, Hanoi, Vietnam


Tel : +84.4.38295571 / 39260739 / 39262084 - Fax : +84.4.39262085


Website: www.et-pumpkin.com - E-mail : info@et-pumpkin.com

 


* All tours and services can be changed without prior notice. You can book them directly in the Et-Pumpkin Adventure Travel offices or at the appointed agents.
 
Rates:

* The tour & service rate is valid until the 31st, December 2012 and the this is net price and quoted in American dollar per person.

* Price for children:
+ Under and 4 years: Free of Charge / Need sharing bed with parents.
+ 5 & 6 years old: Free of charge if sharing bed with parents or a 60 % of adult fare to have an individual services.
+ From 7 and upward by 100% as adult fare.

Payment method :

* In order to give both of us a good feeling that each party will fulfil its obligations. Upon confirmation of any reservation, a 30% deposit is requested. It must be sent to our account in cash or by credit card ( with 3% surcharge ). The balance can be executed by cash, credit card on arrival. Except for cash payment, the surcharge for local bank is 3%. Any bank charge levied by the sending bank relating to transfers to Et - Pumpkin must be paid by the clients.

* The deposit should be done at our office or send to our account at least 30 days prior to the departure date. If reservations are made less than 30 days prior to departure, the full payment is required. If it is not received on time, we may cancel the reservation and invoke the cancellation fee. For special cases, the payment can be completed when the beginning of tours with our agreement.

* Et-Pumpkin Adventure Travel also may cancel the bookings without any refund of the sums already paid when the reason impacting from both local government's policies and the natural disaster.
 
* The payment method can be done by credit card with 3% surcharge for bank fees. In this case, please contact us to have the form to fill out ( highly recommended due to it is a very quick procedure and cheap bank fees ). If not, you can send us in CASH to the forlowing information
Account information:

Beneficiary Bank : TECHCOMBANK VIETNAM
( "swift" is: VTCB VN VX )
Bank address: 15 Dao Duy Tu st, Hoan Kiem, Hanoi, Vietnam
Beneficiary person: Mr Pham Quang Tuan
Beneficiary A/C Number: 111.101.33067.029 (USD)


* Note: Bank fees is on your side in every cases.

 
Western Union: Besides that, you can send us via Western Union.
Beneficiary person: Mr Pham Quang Tuan
Surname: Pham 
Middle name: Quang
Name: Tuan.
Sex: Male
Full name: Mr Pham Quang Tuan
 
Sign up for an user with Western Union, send the deposit to us (Notify us that you have sent the money with following information )
 

1. Sender's name:
2. Money Transfer Control Number ( usually 10 numbers): or Secret Number
3. Sender's Address:
Note: sending money online is available only in some countries. If not available, please find an agent near to you to send money.

Confirmation:

* Normally we will confirm all your booking by e-mail or fax within 24 hours ( except the special holidays ).
* The final confirmation with its Ref code just be done when we receive your deposit.
Cancellation:
 

Cancellation fees of booking are not levied for us but for all local suppliers as hotel, carrier and other contractors. In these cases, the client shall be liable to pay those fees to Et- Pumpkin Adventure Travel.
Cancellation will be charged as follow:

  • More than 45 days prior to trip departure. No charge.

  • 30 - 45 days before arrival:    10% charge.

  • 15 - 29 days before arrival:    40% charge.

  • 7 - 14 days before arrival:      60% charge.

  • Within 7 days before arrival:   100% charge.

Insurance:

We are not responsible for any loss, injury or damage sustained by passengers incured due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers. Passengers are required to have full travel insurance. Airline schedules and local conditions may be affect accommodation and itineraries. Should this occur, will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.

 

Claims:
 

All disputes, claims and litigation regarding the services shall first be settled by negotiation and mutual understanding. In the event such negotiation would fail, it shall finally settled by arbitration of the Vietnam International Arbitration Center at the Chamber of Commerce and Industry of the Socialist Republic of Viet Nam. All claims must be submitted in writing within 7 days after the end of the services with the clarify documentary.
( Updated on January, 4th, 2011 by Et Pumpkin Adventure )

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Et - Pumpkin Adventure Travel. 
Add: 89 Ma May str - Hoan Kiem dist - Ha Noi - Viet nam
Tel: +84.4.38295571 / 39260739
/ 39262084 * Fax: +84.4.39262085
Website: http://www.et-pumpkin.com  
* Email: info@et-pumpkin.com 
Copyright @ 1999 - 2012 by Et - Pumpkin Travel. All rights reserved.

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